International-Nepal Dental Outreac Volunteering Projects, 2018-20
Terms and Conditions:
- When the following words with capital letters are used in these Terms, this is what they will mean:
- Event Outside Our Control: is defined in clause 9.2;
- Application: your application submitted on an application form or otherwise in respect of the Services;
- Placement: the placement that we are providing to you as set out in the your Enquiry or as otherwise agreed between us and you;
- Terms: the terms and conditions set out in this document; and
- We/Our/Us: Around Good People with registered office at 1466 Lamtangin Marg, Chundevi-4, Maharajgunj, Kathmandu, Nepal.
- When we use the words “writing” or “written” in these Terms, this will include e-mail unless we say otherwise.
- OUR CONTRACT WITH YOU
- These are the terms and conditions on which we supply the Placement to you.
- Please ensure that you read these Terms carefully, and check that the details in your Application Form. We will confirm any changes in writing to avoid any confusion between you and us.
- When you submit your Application Form to Us, this does not mean we have accepted your Application for the Placement. Our acceptance of your Enquiry will take place as described in clause
- If we are unable to supply you with the Placement, We will inform you of this either in writing or by telephone and we will not process your Application Form.
- These Terms will become binding on you and us when we contact you to tell you that we are able to provide you with the Placement, which we will also confirm in writing to you, at which point a contract will come into existence between you and us. If we are unable to provide you with the Placement as set out in your Application Form, at this stage we will let you know and try to arrange an alternative Placement or refund of any registration fee paid.
- ACCOMMODATION AND FOOD
- We provide your accommodation and food for the period of your placement.
- The accommodation would be:
- A community homestay at the outreach village
- A community based communal living
- A tavern type basic tea house accommodation
- A tented accommodation or any temporary accommodation depending upon the situation.
- Undertaking one of our placements overseas carries with it a degree of risk and you must pay for and be protected by comprehensive travel insurance and professional indemnity insurance cover.
- We strongly recommend that you take an insurance cover for the entire period of the outreach including the travel to and from Nepal. It is your responsibility to organise the insurance for the stated purpose and period. We accept no responsibility if for any reason you are not covered by your insurance in the event of any loss, illness, injury or otherwise (provided such injury does not relate to an act or omission by Us). In particular:
- You must obtain appropriate travel insurance to cover you for the period of your placement and provide full details of this insurance to us at least one month prior to the commencement of your placement; and
- You must have in place appropriate professional indemnity insurance cover for the duration of the Placement that will indemnify and hold harmless Us, the partner hospital or other Placement setting and its employees, servants and agents against all liabilities, costs, expenses, losses including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses), damages, injuries or judgements in any way caused by your negligence or wrongdoing provided you are working under the supervision of an appropriately qualified practitioner and provide full details of this insurance to us at least one month prior to the commencement of your placement.
- Whilst every effort is made to make sure all accommodation is safe and secure, We recommend that you do not have in excess of US$300 of currency (either US$ or the equivalent in such other local currency) at any time either in your possession or kept at your accommodation and We recommend that you take no other valuables with you to your Placement. If you do decide to take valuables with you to your Placement, it is your responsibility to make sure that your insurance properly covers such valuables. There are cash machines located within a short distance of each of the locations of the Placements and we recommend that you take small amounts of cash out at regular intervals rather than carry excess amounts of cash with you whilst on your Placement. We accept no responsibility for loss or damage to your property during your Placement provided such loss or damage is not by reason of Our negligence.
- The issuing of the Nepalese Visa is at the discretion of the relevant authority and is beyond our control and we accept no responsibility if you are unable to obtain the relevant visas and work permits for your Placement. Requirements for visas and works permits may change without notice and it is your responsibility to make sure you have the correct and valid visas and work permits for your Placement and you are required to pay for the cost of any visas and/or work permits. We accept no responsibility for the consequences of a change in visa and/or work permit requirements.
- You are responsible for ensuring that your passport, visa and any other travel documents are valid for the duration of your placement.
- Please note that visas issued for Around Good People placements generally do not allow you to undertake any kind of paid work overseas and it is your responsibility to check and understand the restrictions on any visas and/or work permits. Taking on paid work without the proper permissions may be a serious offence for which you may be prosecuted.
- AMENDMENTS, CANCELLATION AND CURTAILMENT BY YOU TO THE PLACEMENT
- Amendments or cancellations must be notified to us in writing, either by post or email to our Nepal office.
- Our charge for an amendment to your Placement is normally US$75 (to cover our administration costs) plus any additional costs incurred by us. If the total amendment cost is estimated to exceed US$100, we will provide you with a quotation before proceeding.
- A significant part of the fee paid by you will be spent or committed to budgets prior to the start date of your Placement, and we are therefore unable to offer a full refund if you choose to cancel. In the event of a cancellation by you, we will refund part of the fee after deducting a cancellation charge. The cancellation charges set out below fairly reflect our expenditure depending on how far in advance of your original Placement start date we receive your written notice to cancel as follows:
- Notice of more than 45 days: US$500 charge
- Notice of before 30 days: 50% total program fee;
- Notice of less than 30 days: Full fee (no refund).
- 4 If you request to postpone your Placement, and we agree to vary the dates of your Placement we may need to charge you because a significant part of the fee paid by you will be spent or committed to budgets prior to the start date of your original Placement date. Exceptions are entirely at our discretion and must be agreed in writing at the time when the postponement is made.
- Any requests to amend your Placement after your Placement has started are entirely at our discretion.
- If you curtail your Placement and do not undertake the whole of your Placement, We cannot refund you any of the fee paid for your Placement. You will be responsible for any additional costs involved with the curtailment of your Placement, including the cost of repatriation. If we incur any costs by reason of your curtailment of your Placement, We reserve the right to charge you a reasonable administration fee.
- We try our level best to put you in the group for the 1st preference as indicated in your application, however, if there is no spot available in your 1st preferred dates, we will put you in the 2nd preferred dates. It is advised to apply early to avoid any last minute disappointment for not getting your preferred dated. We follow the first come first serve basis in filling up the scheduled spots.
- PROVIDING SERVICES
- Subject to these Terms, We will supply the Placement to you on the date agreed between Us.
- We will make every effort to provide the Placement on the dates agreed. However, there may be delays or cancellations due to an Event Outside Our Control. See clause 9 for Our responsibilities when an Event Outside Our Control happens.
- If you do not pay Us for the Placement when you are supposed to as set out in clause 11.4, We may at our discretion either cancel the Placement in its entirety or suspend the Placement with immediate effect until you have paid Us the outstanding amounts. We will contact you to tell you this. This does not affect Our right to charge you interest under clause 11.5.
- AMENDMENTS AND CANCELLATIONS BY US
- The nature of our Dental Outreach programme is such that it may be necessary to change the details of your Placement (such as the outreach village in which you are placed or the type of accommodation) from those originally given to you. We will do our very best to minimise such changes and will only do this for a valid reason, and We will inform you promptly if changes do arise.
- In very occasional circumstances, we may need to cancel outreach placements. In such cases, we will inform you not less than 30 days before your placement start date and refund all fees you have paid to us. This will be the full extent of Our liability and we will not accept responsibility for other costs you may incur, such as flight ticket penalties
- EVENTS OUTSIDE OUR CONTROL
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
- An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, security threats, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
- If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms We will contact you as soon as reasonably possible to notify you.
- IF THERE IS A PROBLEM WITH THE SERVICES
- We are here to help you, and Our staff in Kathmandu and our Programme Ambassadors in Australia will do their very best to provide the highest level of service. However, a formal procedure for complaints is set out below.
- We are providing you with an opportunity to gain real life work experience in a rural Dental Outreach mobile (temporary) clinic in collaboration with a Partner Hospital from Kathmandu, Nepal or other placement, and as such you will need to show a high level of independence and initiative, especially in dealing with problems as they arise. If you have any problem that you find difficult to deal with, or which you feel should be our responsibility to resolve, you should follow this procedure:
- Talk to the Around Good People Coordinator responsible for your placement. This is the person with the greatest understanding of your local situation, and he or she will do their best to help you;
- If you are unhappy with the immediate response, or you feel the time taken to resolve the problem is too great, you should present your complaint to the International Program Ambassador in writing;
- In the event of a claim for compensation, you must promptly inform us verbally or by email of your intention to claim for compensation and then full details of the claim must be received by us in writing no more than 15 days after the end date of your Placement.
- The above procedure exists to enable us to identify and deal with problems and complaints as quickly and efficiently as possible. Failure to follow this procedure may compromise our ability to help you. We will not be responsible for problems or complaints not brought to our attention as above.
- OUR LIABILITY TO YOU
- If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.
- We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- Please note that your booking is accepted on the understanding that you come on the program at your own risk. It is not possible for us to be responsible for the actions or omissions of those involved in your program over which we have no direct control, such as employees of airlines, local transport and others. Equally we are not responsible for loss or expense due to war, riots, strikes, terrorist activities, natural disasters, political unrests or bankruptcies (or similar) of unconnected third parties. We are not liable for any injury, damage, loss, accident, delay, or other irregularity which may be caused by defect of any vehicle, generator or other hired equipment, other than our own, or the negligence or default of any company or person engaged in carrying out or performing any of the services involved, other than our own staff.
- We do not exclude or limit in any way Our liability for:
- Death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
- Fraud or fraudulent misrepresentation;
- Breach of the terms implied by the relevant section of the relevant Supply of Goods and Services Act, Government of Nepal.
- Breach of the terms implied by the relevant sections the relevant Supply of Goods and Services Act Government of Nepal and
- Defective products under the relevant Consumer Protection Act, Government of Nepal.
- YOUR RESPONSIBILITY
- You agree to keep confidential all sensitive information and patient records disclosed to you during your Placement.
- Whilst at the Outreach clinic and/or other institutions hosting your Placement you agree to be bound by their rules, regulations and policies and any other reasonable directions provided by the concerned partner hospitals and/or other institutions hosting your Placement. Further you will be under the direct supervision and guidance of the concerned Clinical Supervisor-in-charge whilst at the outreach clinic. His decision of clinical professional and procedural judgement is final and binding to all the participating clinical volunteers.
- We reserve the right to take appropriate action in the event that during your Placement:
- Your actions or omissions would reasonably be expected to give offence to hosts, project managers, work colleagues, patients or others (for example by reason of serious rowdiness, disregard of cultural differences at the location of your Placement or drunkenness);
- Your actions or omissions would reasonably be expected to breach the rules, regulations, policies or other reasonable and lawful directions of the hospitals and/or other institutions;
- Your actions or omissions would reasonably be expected to endanger the welfare and/or safety of other persons or risk damage to property;
- You are guilty of a criminal offence or any fraud or dishonesty or act in any manner which in Our reasonable opinion brings or is likely to bring you or Us into disrepute;
- You are, in Our reasonable opinion, negligent and incompetent in the performance of your duties, you fail to turn up to your Placement or leave your Placement without an adequate reason.
- In the event that one or more of the matters set out above occurs, We will consider the seriousness of your actions or omissions taking into account all the circumstances. A problem that we consider serious would be brought to your attention in writing and/or verbally either personally or delivering it to your accommodation address.
- We shall take appropriate action depending on the seriousness of your actions or omissions which may include:
- Suspending you from your work at your Placement either temporarily whilst we investigate further or permanently; or
- Notifying you by letter that, unless the matter is resolved in accordance with our reasonable and lawful instructions, within five working days (or such shorter period as we in our reasonable opinion deem appropriate), we will suspend you from your work at your Placement either temporarily whilst we investigate further or permanently.
- In the event that your Placement is suspended permanently, should you wish to stay in your destination country beyond that date, We would have no further responsibility for your food, accommodation, insurance or travel arrangements and you would have to find and pay for your own accommodation, insurance and travel. If you choose to travel home if your Placement is suspended and this means you require a different flight home to the one you have already booked, you are responsible for the cost of any changes made to that flight or the cost of a new flight should you not be able to change your original flight.
- Please note that we reserve the right to decline to accept any person onto a Placement, or to require any participant to withdraw at any time, when such action is determined by the appropriate Around Good People staff representative to be in the best interests of the health, safety, and general welfare of the program or of the individual participant. In such a case, we accept no responsibility for any airline cancellation penalty incurred by the purchase of a non-refundable ticket or any other cost that you may incur.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
- We will use the personal information you provide to Us to:
- process your application and to provide after sales service and pre-placement preparation and to provide the Placement. Selected faculty members from your University may have access to basic information concerning the placements undertaken by students from your University, accessed via our online information portal. The purpose of this is purely to assess the success of the program. Please contact us if you would like to know more information regarding this or if you wish to conceal this information.
- process your payment for such Placement; and
- inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
- You agree that We may pass your personal information to the partner hospital or clinic where Your Placement will take place.
- OTHER IMPORTANT TERMS
- We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
- This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
- Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
- If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
- These Terms are governed by the Nepalese Law. You and We both agree to submit to the non-exclusive jurisdiction of the Nepalese courts.
The volunteer acknowledges and accepts the responsibilities and risks associated with their choice to travel to, temporarily reside in, and provide volunteer services in a foreign country. Such travel and volunteer work can be hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, AGP including any and all of its employees, managers, directors, shareholders, host families and independent local teams are not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:
- Personal injury;
- Emotional injury;
- Illness or disease;
- Damage to or loss of property;
- Natural disasters;
- Political strife;
- Hostage situations or
- War or terrorism.
The volunteer agrees to indemnify AGP and the independent local team against any and all liability which AGP or the independent local team incurs arising directly or indirectly out of, or in connection (in any way) with, the volunteer’s travel to, living in and providing services in the volunteer’s nominated country.
Drug and Alcohol Use
The volunteer must abide by the rules put in place by the independent local team, volunteer placement institution, and the host family in regards to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.
Child Protection Policy
I have read the complete AGP Child Protection Policy (at the bottom of this terms & conditions). I fully understand and agree to follow all procedures contained within. If at any time the volunteer fails to follow the guidelines set forth by the AGP Child Protection Policy, they understand that their volunteer program may be terminated by AGP or the independent local team and appropriate action will be taken.
The volunteer agrees to comply with the independent local team’s code of conduct and waiver.
AGP reserves the right to notify the emergency contact appointed by the volunteer in the event that the volunteer is dismissed from the program, and in other circumstances deemed appropriate by AGP.
AGP reserves the right to use feedback and images provided or shared by volunteers for marketing and promotion purposes.
AGP provides a service connecting volunteers to the independent local team. You agree that AGP is not liable for any actions or omissions of the independent local team.
To the full extent permissible at law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties and guarantees, are excluded.
Notwithstanding anything else contained in any agreement, the liability of AGP to the volunteer shall not in aggregate exceed the amount of the registration fee paid by the volunteer.
This outreach is presented solely for the purpose of promoting AGP services and those of the independent local team. This outreach project is controlled and operated by AGP from its offices in Nepal.
AGP reserves the right to change these Terms and Conditions or the services it offers from time to time.
AGP reserves the right to refuse acceptance to any application.
I certify that all information provided to AGP relating to their personal background, qualifications, experience, medical history, and current state of health is accurate and truthful. AGP and the independent local team reserve the right to remove a volunteer from their program, without refund or compensation, if it becomes apparent that untruthful or inaccurate information is submitted in their application form or provided through communications with AGP staff, or for any other reason by giving notice to the volunteer.
All dates and times referred to in these terms and conditions are based on Nepal Standard Time.
AGP has no liability for any lack of performance, unavailability or failure of the services, or for any failure of AGP to comply with these terms and conditions, where the same arises from any cause reasonably beyond the control of AGP.
These terms and conditions and the service provided pursuant to these terms and conditions will be governed by the laws of Nepal and the parties submit to the non – exclusive jurisdiction of the Nepal Courts.
AGP Child Protection Policy
International Volunteer HQ (AGP) is committed to upholding the security, rights and freedoms of children and vulnerable adults at all times. While assisting developing communities through providing international volunteers to local organizations, the first priority of AGP is the safety and protection of the children and vulnerable people they are working alongside. AGP is committed to ensuring that the children and vulnerable adults are not exposed to abuse, exploitation, violence or neglect.
As a responsible volunteer travel operator, we understand the importance of having effective policies and processes in place to protect the welfare and interests of the communities and individuals that our operations interact with. We know that particular risks exist in relation how we interact with children and vulnerable adults and we’re focussed on ensuring that those risks are mitigated through the effective implementation of this policy.
The Child and Vulnerable Adult Protection Policy is an organization-wide policy and statement of intent. It applies to all AGP staff members and our operations, the operations of our partner organizations and also the actions of our volunteers. The policy is written with the acknowledgement that every AGP volunteer and every member of our organization has a responsibility to support the care and protection of children and vulnerable adults.
It also considers that AGP does not hold sole responsibility for protecting these members of society and identifies that their protection is also incumbent upon other stakeholders such as government agencies, families groups and non-government organisations.
For the purposes of this policy, a child is considered to be any person who is under 16 years of age. A vulnerable adult is considered to be someone who may be in need of additional community support for reasons of disability, illness or socio-economic conditions. This includes older adults suffering from dementia, or adults through poverty are unable to care for themselves and avoid exploitation.
When this policy refers to placement participants the conditions are related to any individual or group of individuals who are the recipient of the placement’s services. This can include children, vulnerable adults or any other individual who volunteers interact with on their placement.
When this policy refers to abuse the primary interpretations is sexual abuse or other physical or mental harm deliberately caused to a person. Similarly, exploitation refers to an act of treating a person unfairly in order to gain some kind of benefit.
BEST INTERESTS OF THE INDIVIDUAL
All decisions and actions concerning a child or vulnerable adult will take the best interest of the individual as the most important consideration. It will be the policy of AGP that decisions or actions regarding any child, vulnerable adult, or groups of either, should ensure that the positive impact of the decision or action will outweigh any negative impact.
AGP is committed to enforcing a policy of non-discrimination at all times. All children and vulnerable adults who have an interaction with AGP and our volunteers will be treated with respect and equal consideration.
The guidelines set out in the Child and Vulnerable Adult Protection Policy aim to protect both children and vulnerable adults from abuse, and also volunteers from false accusation of abuse.
It is the policy of AGP to:
- Respect the rights and dignity of the children, vulnerable adults, families and communities with whom AGP works, and always act according to the best interest of the community.
- Demonstrate a commitment to actively preventing the abuse of children and vulnerable adults.
- Take positive action to prevent abusers becoming involved with AGP, and enforce stringent measures against any associate of AGP who commits abuse.
IMAGE RELEASE FORM
I hereby grant Around Good People (AGP) its successors, assigns, and legal representatives (“AGP”) the irrevocable right to use my name, photograph, image, audio recording, video recording, and/or likeness (the “image”) in all forms and manner, including, but not limited to, photographs, videos, or other digital media in any and all of its publications, including Internet web-based publications, websites, promotional material, or for any other similar purpose, without payment or other consideration to me.
I understand and agree that all images will become the property of the AGP and will not be returned. I hereby irrevocably authorize AGP to edit, alter, copy, exhibit, publish, or distribute these images for any lawful purpose. I waive any right to inspect or approve the finished product wherein the image appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the image.
I hereby hold harmless, release, and forever discharge AGP, and its owners, officers, directors, successors, assigns, and legal representatives from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have arising out of or in connection with this authorization. This Image Release shall be governed by the laws of Nepal.
ROLES AND RESPONSIBILITIES
- PROGRAM MANAGERS
AGP has appointed a representative in each country in which AGP operates to be responsible for ensuring that the Child and Vulnerable Protection Policy is distributed and understood by all associates of AGP and the program.
AGP actively encourages that this policy is also used by placements in which AGP volunteers work and is implemented by placement staff.
The Program Manager is responsible for advising and informing all local staff and placement staff of the Child and Vulnerable Adult Protection Policy and is responsible for the effective implementation of this policy in country.
- SENIOR MANAGEMENT AND STAFF
Senior managers at AGP are responsible for the development and implementation of this policy. They ensure that its content and the procedures that support its implementation are fit for purpose. They ensure partners understand and support the policy, and adhere to them it at all times. They also ensure it is communicated appropriately with volunteers and other relevant stakeholders.
AGP staff members are involved in periodically auditing the application of this policy by the partners who facilitate each of our programs. They conduct compliance checks as part of regular program visits and oversee the reporting of these checks back to senior management.
All AGP volunteers will receive a copy of the Child and Vulnerable Adult Protection Policy during their program orientation and must acknowledge, in writing, their receipt and understanding of their responsibilities under the policy. They are made aware of the policy and the Code of Conduct within it throughout their engagement with AGP and any failure to meet the requirements of the policy is considered a breach of AGP’s Terms and Conditions of Service.
AGP VOLUNTEER RECRUITMENT, SCREENING AND ORIENTATION
- All AGP staff and volunteers will be informed of the Child and Vulnerable Adult Protection Policy.
- All AGP volunteers are required to provide a criminal background check to local staff during orientation, before they can begin volunteering on the program.
- AGP reserves the right to terminate a volunteer’s program if a criminal background check or reference check reveals that the volunteer is not suitable to work with children or vulnerable adults, for any reason..
- The Child and Vulnerable Adult Protection Policy will be reviewed by local staff and volunteers during the program orientation. The local Program Coordinator shall ensure that all new volunteers acknowledge their receipt and understanding of the policy in writing, with signed copies of their acknowledgement kept on file.
CODE OF CONDUCT FOR AGP VOLUNTEERS
This Code of Conduct provides guidelines deemed to be appropriate and proper behavior for AGP volunteers when interacting with children and vulnerable adults. These guidelines are primarily designed to protect the individuals that volunteers work with, but are also intended to protect volunteers from false accusations of inappropriate behavior or abuse.
- No child or vulnerable adult is to be taken outside of the placement site, without making prior arrangements with the placement staff.
- No child or vulnerable adult is to be taken to any volunteer’s homestay, guesthouse, hotel or accommodation.
- AGP volunteers are not permitted to take any child or vulnerable adult to a cafe, restaurant or buy them food, unless permission has been given by the placement staff.
- AGP volunteers are not permitted to share a bed or room with any children or vulnerable adult while participating on an AGP program.
- No presents are to be bought for placement participants without prior approval from the placement staff.
- Photography and videography of children or vulnerable adults is only permitted with permission from the placement staff and photos/videos should not be taken in a way intended to belittle or degrade any placement participant.
- AGP volunteers should not act in ways intended to shame, humiliate, belittle or degrade children or vulnerable adults or perpetrate any form of emotional abuse.
- AGP volunteers must display appropriate language, actions and relationships with children at all times.
- AGP volunteers must take extreme care when interacting physically with placement participants. Under no circumstance should any physical contact be, or have the appearance of being sexual in any way.
- AGP volunteers must not exert inappropriate physical force when dealing with children or vulnerable adults. This includes pushing, shoving, hitting, slapping or any other action that could cause fear, intimidation or distress.
- AGP volunteers must not discriminate against, show differential treatment, or favour particular individual to the exclusion of others.
- AGP volunteers are responsible for their actions and reactions to children and vulnerable adults at all times. Volunteers are always considered to be responsible for their actions regardless of how a child or vulnerable adult behaves towards them.
- Where possible and practical, AGP volunteers should implement the ‘two person’ rule, whereby two or more responsible adults supervise all activities with children and vulnerable adults.
- Inappropriate conduct toward children and vulnerable adults including failure to follow the behaviour standards stated above is grounds for discipline including dismissal from the AGP program. Extreme breaches of policy may result in law enforcement notification and legal action.
- Please note, this is not an exhaustive or exclusive list. The principle underlying this policy is that volunteers and staff should avoid actions or behaviour which may constitute poor practice or potential abuse and exploitation.
Social Media Policy
Around Good People uses social media in its work and recognizes that those who are involved in its work may also use social media either as part of their role or in their private lives. A written policy is therefore required for all staff, volunteers and stakeholders on the acceptable use of social networking at work. Primarily, the motive behind enshrining the policy is to ensure the safety and interest of the international volunteers .We faced a few avoidable situations in the past as some of AGP staff and the participating volunteers were engaged in private social networking interactions that resulted in unpalatable and unwholesome predicaments for the international volunteers, which was brought to our notice when it was beyond our meaningful intervention.
Around Good People encourages the responsible use of social media. The purpose of this policy is to set out what AGP expects from our volunteers when using social media. It is important to remember that we are all ambassadors for the charity and that social media is never private.
This policy is solely for volunteers and aims to:
- give clear guidelines on what volunteers can say about the organization;
- comply with relevant legislation and protect volunteers;
- help volunteer supervisors manage performance effectively;
- help volunteers draw a line between their private lives and their volunteering;
- protect Around Good People against liability for the actions of volunteers;
- be clear about sensitive issues such as monitoring and explain how problems with inappropriate use will be addressed.
- Policy statement
- Around Good People recognizes that the internet provides unique opportunities to participate in interactive discussions and share information on particular topics relevant to our work using a wide variety of social media, such as Facebook, Twitter, blogs and wikis etc. This policy aims to protect individuals volunteering with us in any role and to encourage you to take responsibility for what you write, exercise good judgment and common sense. (See 2.1)
- Inappropriate use of social media can pose risks to our confidential and proprietary information and reputation, and can jeopardize our compliance with legal obligations. To minimize these risks, to avoid loss of work time and to ensure that our IT resources and communications systems are used only for appropriate business purposes, we expect volunteers to adhere to this policy.
- Who is covered by the Policy?
- This policy covers volunteers. There is a separate policy for paid staff, consultants, contractors etc.
- Scope and purpose of the Policy
- This policy deals with the use of all forms of social media, including Facebook, YouTube, Twitter and all other social networking sites, and all other internet postings, including blogs.
- It applies to the use of social media both for volunteering and personal purposes, whether while volunteering or otherwise. The policy applies regardless of whether the social media is accessed using our IT facilities and equipment or equipment belonging to volunteers.
- If a volunteer is found to be in breach of this policy their volunteer supervisor will address this using the Procedures for Problem Solving in Volunteering.
- Volunteers may be required to remove internet postings which are deemed to constitute a breach of this policy.
- This policy links to all other policies therefore social media should never be used in a way that breaches any of our other policies such as equal opportunities, data protection etc.
- Personnel responsible for implementing the Policy
- All volunteer supervisors have a specific responsibility for operating within the boundaries of this policy, ensuring that all volunteers understand the standards of behavior expected of them and taking action when behavior falls below this.
- All volunteers are responsible for the success of this policy and should ensure that they take the time to read and understand it. Any misuse of social media or questions regarding the content or application of this policy should be reported to the Outreach Manager
- Any content which raises a safeguarding concern must be reported to The Project Manager in line with the reporting procedures outlined in Around Good People Safeguarding Policy.
- Guidelines for responsible use of social media
The following sections of the policy provide volunteers with common-sense guidelines and recommendations for using social media responsibly and safely.
- We want you to help protect our business reputation. Volunteers must not post disparaging or defamatory statements about:
- The Organization;
- Around Good People staff, our clients, volunteers or members past or present;
- suppliers and vendors; and
- Other affiliates and stakeholders.
Volunteers should also avoid social communications that might be misconstrued in a way that could damage our business reputation, even indirectly.
- Volunteers are personally responsible for what they communicate in social media (as part of their role or on personal sites). Remember that what you publish might be available to be read by the masses including Around Good People, colleagues, volunteers, future employers and social acquaintances for a long time. Keep this in mind before you post content.
- A publicity consent form must be obtained prior to posting images or text which may be used on social media.
- Around Good People does not permit tagging of vulnerable adults or anyone under the age of 18.
- There is no obligation for volunteers to link their personal social media to any Around Good People social media.
- Volunteers are not permitted to set up social media accounts for work purposes without prior consultation with their Outreach Manager.
- If you disclose your affiliation as a volunteer of Around Good People, you must also state that your views do not represent those of the organization you are volunteering with. For example, you could state, “the views in this posting do not represent the views of Around Good People.” You should also ensure that your profile and any content you post are consistent with the image you present to those you work with as part of your volunteering role.
- You can only use Around Good People email address if your volunteering role involves using social media on behalf of the organization.
- You are responsible for the security settings of any social media sites you use and should ensure they are set to the appropriate level if you wish to limit who can see your information.
- Remember that you must respect confidentiality at all times and protect confidential information. You should be mindful of Data Protection issues, if in doubt speak to the appropriate member of staff. Confidential information includes things such as unpublished details about the clinical procedures that the volunteers perform, details of current projects, future projects, financial information or information held on our supporters, staff or volunteers.
- Avoid posting comments about sensitive Around Good People related topics, such as our performance. Even if you make it clear that your views do not represent those of our charity, your comments could still damage our reputation.
- If you are uncertain or concerned about the appropriateness of any statement or posting, refrain from making the communication until you discuss it with your volunteer supervisor.
- If you see content in social media that disparages or reflects poorly on Around Good People or our stakeholders, you should report it to your volunteer supervisor and/or the Outreach Manager. All volunteers are responsible for protecting our reputation.
- The contact details of business contacts made during the course of your volunteering are regarded as our confidential information, and as such you will be required to delete all such details from your personal social networking accounts, should you finish volunteering with Around Good People.
- Contact details of volunteers are subject to data protection. Staffs are not permitted to access or store information on volunteers that would breach data protection.
- The participating volunteers in any of the AGP outreaches are barred to add any field or office staff of the AGP in any form of social networking media including Facebook, LinkedIn, Google eco-system, or any media sharing apps or groups that may use electronic media or telecommunication means and format. It is reiterated, this is with the intent of protecting the safety of the international volunteers during and after their respective placements.
- Personal use of social media in the office environment
We recognize that volunteers may occasionally desire to use social media for personal activities in the office or by means of our computers, networks and other IT resources and communications systems. We authorize such occasional use during rest break so long as it does not involve unprofessional or inappropriate content and does not interfere with your volunteering role. You should not use Around Good People IT resources and communications systems for any matter that you wish to be kept private or confidential. If using social media while volunteering, circulating chain letters or other spam is never permitted. Circulating or posting commercial, personal, religious or political solicitations, or promotion of outside organizations unrelated to Around Good People work is also prohibited.